Privacy Policy - Tufnell Park Man And Van

This Privacy Policy explains how Tufnell Park Man And Van collects, uses, stores, shares, and protects personal data. It applies to all Tufnell Park Man And Van customers in the area, including individuals who request a quote, make a booking, receive a service, or otherwise interact with us in relation to removals, deliveries, transport, or related services. We are committed to handling personal data lawfully, fairly, and transparently in accordance with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Tufnell Park Man And Van is a provider of man and van, moving, and transport services. In the context of data protection law, we act as a data controller for the personal information we determine how and why to process. This means we decide the purposes and means of processing customer data for business administration, service delivery, billing, record keeping, and lawful marketing where permitted.

2. Personal Data We Collect

We only collect personal data that is necessary for operating our services, managing our business, and meeting legal obligations. Depending on how you interact with us, the data we may collect includes:

Identity data such as your name or business name.
Contact data such as address, email address, and telephone number.
Service data such as pickup and delivery locations, inventory details, access requirements, preferred dates, and service instructions.
Payment and billing data such as invoice records, payment status, and transaction references.
Communication data such as correspondence, messages, call notes, and complaint records.
Technical data such as basic device or browser information if you contact us online, where relevant for security and service administration.
Usage and operational data such as booking history, service preferences, and internal notes relating to completed jobs.

We do not intentionally collect special category data unless you choose to provide it and it is strictly necessary for a specific lawful purpose. If such information is accidentally shared with us, we will handle it carefully and only where permitted by law.

3. How We Use Your Data

We use personal data for the following purposes:

To provide quotations and assess service requests.
To arrange, deliver, and manage moving and transport services.
To confirm bookings and communicate service updates.
To issue invoices, process payments, and maintain financial records.
To deal with complaints, disputes, insurance matters, or claims.
To maintain safety, security, and operational quality.
To comply with legal and regulatory obligations.
To improve our services and internal processes.
To send marketing communications where we are legally allowed to do so and where you have not opted out.

We will only use your personal data for a new purpose if that purpose is compatible with the original reason for collection or if we have a lawful basis to do so.

4. Lawful Basis for Processing

We process personal data only where we have a lawful basis under UK GDPR. The main bases we rely on are:

Contract

We process data when it is necessary to enter into or perform a contract with you. This includes preparing quotations, confirming bookings, carrying out removals, and handling related customer service.

Legal Obligation

We may process and retain data where required to comply with tax, accounting, employment, insurance, or other legal obligations.

Legitimate Interests

We may process data for our legitimate business interests, such as managing operations, improving services, preventing fraud, maintaining security, and keeping business records. When we rely on this basis, we consider and balance your rights and freedoms to ensure that processing is proportionate and justified.

Consent

Where required, we may rely on consent, for example for certain marketing communications or optional service preferences. If consent is used, you may withdraw it at any time.

Vital Interests

In exceptional circumstances, we may process data to protect someone’s vital interests, such as where emergency assistance is required.

5. Retention of Personal Data

We keep personal data only for as long as necessary for the purpose it was collected, including for legal, accounting, insurance, and operational requirements. Retention periods depend on the type of information and why it is held. For example:

Quotation and booking records may be retained for a reasonable period to manage the customer relationship and any follow-up issues.
Invoice, payment, and accounting records are usually retained for the period required by tax and accounting law.
Complaint, claim, and dispute records may be kept for longer where needed to establish, exercise, or defend legal rights.
Marketing preferences are retained until you withdraw consent or object, where applicable.

When data is no longer needed, we will securely delete, anonymise, or otherwise dispose of it in a safe and appropriate manner.

6. Sharing Your Data and Processors

We do not sell your personal data. However, we may share it with trusted third parties where necessary for business operations or legal compliance. These third parties may act as processors on our behalf or as independent controllers in their own right.

Examples of processors and service providers may include:

Payment service providers for handling transactions.
Accounting and bookkeeping providers for financial administration.
IT and cloud storage providers for secure data hosting, email, and record management.
Communication service providers for calls, messaging, or booking coordination.
Insurance or legal advisers where necessary for claims, disputes, or legal compliance.
Subcontractors or operational partners involved in completing a job, where they need relevant information to perform the service.

All processors are required to protect personal data and may only process it according to our instructions and for the agreed purpose. Where data is disclosed to independent third parties, they are responsible for their own compliance with data protection law.

7. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, misuse, or unlawful disclosure. These measures may include access controls, secure storage, staff awareness, and regular review of our data handling practices. While no system is completely secure, we work to keep your information safe and to respond promptly to any suspected data incident.

8. Your Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may apply depending on the circumstances and the legal basis for processing:

Right of access – you can request a copy of the personal data we hold about you.
Right to rectification – you can ask us to correct inaccurate or incomplete data.
Right to erasure – you may request deletion of your data in certain cases.
Right to restriction – you can ask us to limit how we use your data in certain circumstances.
Right to data portability – you may request your data in a structured, commonly used format where applicable.
Right to object – you may object to processing based on legitimate interests or direct marketing.
Right to withdraw consent – if we rely on consent, you may withdraw it at any time.

We will respond to valid requests within the timeframes required by law. To protect privacy, we may need to verify your identity before acting on your request. Some rights are subject to legal exceptions, including where we must retain data for tax, contractual, or legal reasons.

9. Children’s Data

Our services are not directed at children, and we do not knowingly collect personal data from children unless it is provided by an adult customer for service-related reasons. If we become aware that we have collected data from a child without appropriate lawful basis, we will take steps to delete it where required.

10. International Transfers

Where any service provider stores or accesses data outside the UK, we will take appropriate safeguards to ensure your data remains protected to a standard required by law. Such safeguards may include approved contractual protections and other legal transfer mechanisms.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, operations, or data practices. Any updates will apply from the date they are published or otherwise communicated. We encourage customers to review this policy periodically so they remain informed about how their data is handled.

12. Summary of Our Commitment

Tufnell Park Man And Van is committed to treating your personal data with care, transparency, and respect. We collect only what we need, use it for clear and lawful purposes, retain it for appropriate periods, and share it only with trusted processors or where required by law. This Privacy Policy applies to all Tufnell Park Man And Van customers in area and is designed to help ensure that your privacy rights are properly protected.