Tufnell Park Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Tufnell Park Man And Van provides transport, loading, unloading, and related moving services to customers in the UK. By making a booking, you agree to be bound by these terms. Please read them carefully before confirming any service request. If anything is unclear, it is your responsibility to ask for clarification before the job begins.

The terms below apply to domestic and commercial removals, item collections, deliveries, and other man and van services offered under the Tufnell Park Man and Van name. They are designed to create a clear and fair agreement between the customer and the service provider. In these terms, “we”, “us”, and “our” refer to the service provider, and “you” or “customer” refer to the person booking the service.

These terms form part of the contract between both parties and should be read together with any quotation, booking confirmation, or written agreement issued for the specific job. If there is any conflict between these terms and a written quotation, the written quotation will apply only to the extent of that inconsistency.

1. Booking Process

A booking is only considered confirmed once we have accepted the request and provided confirmation in writing or by another recorded method. A quotation alone does not create a confirmed booking unless we expressly say so. We may request details such as the collection and delivery addresses, preferred date and time, property access information, estimated volume of items, and any special handling requirements.

It is your responsibility to provide accurate and complete information when requesting a quote or making a booking. If the information changes after confirmation, we may revise the price, timings, vehicle size, staffing, or service arrangement. A change in circumstances may also affect whether the job can be completed safely and efficiently.

We reserve the right to refuse or withdraw a booking where the work would be unsafe, unlawful, impractical, or outside the scope of the agreed service. This may include, for example, access restrictions, hazardous loads, prohibited goods, or conditions that were not disclosed before booking.

2. Service Scope and Customer Responsibilities

Our service typically includes the provision of a driver and vehicle, and where agreed, additional assistance with loading, unloading, and transporting items. The exact scope will depend on the quotation and the information you provide. Unless agreed in advance, we do not provide packing materials, specialist lifting equipment, or dismantling and reassembly services.

You must ensure that the goods to be moved are ready at the agreed time and place, that access is safe and lawful, and that any parking or site permissions needed for the vehicle have been arranged. You are also responsible for ensuring that items are properly packed, secured, and suitable for transport. We do not accept responsibility for poor packing or for damage caused by items being inadequately prepared for movement.

You must tell us in advance about any items that are fragile, valuable, oversized, heavy, awkwardly shaped, contaminated, or potentially dangerous. This includes items such as glass furniture, antiques, pianos, electrical goods with hidden faults, and any object that may require special handling. If we are not informed and the item cannot be moved safely, we may refuse to carry it or charge additional fees for any extra time or resources required.

Customers must be present, or have an authorised representative present, at the pick-up and delivery points unless we have agreed otherwise in writing. If you ask us to leave items unattended, you do so at your own risk and only where it is lawful and practical for us to do so. We may require identification or written authority before releasing goods to a third party.

3. Payments

Prices may be quoted as fixed rates, hourly rates, or based on an estimate of time, distance, labour, and vehicle requirements. Unless stated otherwise, all prices are exclusive of any applicable taxes or additional charges. Any estimate provided before the job begins is based on the information available at that time and may change if the scope of work changes.

Payment terms will be confirmed in advance. In many cases, full payment is due on completion of the service, although deposits or staged payments may be required for larger or more complex jobs. We may request part-payment before the work begins or at any time during the job if the service takes longer than expected or if additional charges arise.

Additional charges may apply for waiting time, delays caused by access problems, congestion, parking penalties, tolls, congestion charges, stair carry work, long carries, dismantling, reassembly, or disposal of unwanted items where agreed. If the job cannot proceed because of inaccurate information, lack of access, or customer delay, we may still charge for time spent, fuel, and any committed resources.

Late or failed payments may result in recovery action. You agree to pay all reasonable costs incurred in recovering unpaid sums, including administrative costs and any lawful collection expenses. We may suspend future services until outstanding balances have been settled in full.

4. Cancellations, Rescheduling, and Waiting Time

You may request to cancel or reschedule a booking, but any such request must be made as soon as possible. Cancellation charges may apply depending on the notice given and the amount of work already arranged. If we have reserved time, vehicle capacity, or staff for your booking, we may charge a proportion of the agreed fee to cover lost availability.

If you cancel after we have already arrived, or if we are unable to complete the work due to your actions, inaction, or failure to provide access, we may charge a call-out fee or the full agreed minimum charge. This helps cover travel time, fuel, and allocated labour. We may also charge waiting time where delays are caused by the customer, a representative, or incomplete preparation.

If we need to cancel or reschedule due to circumstances beyond our control, such as severe weather, vehicle breakdown, traffic disruption, illness, or legal restrictions, we will use reasonable efforts to rearrange the service. We are not liable for indirect losses arising from such events, provided we act reasonably and in good faith.

5. Liability and Damage

We will take reasonable care when handling your goods and carrying out the service. However, our liability is limited to direct loss or damage caused by our proven negligence, and only to the extent permitted by law. We are not responsible for pre-existing damage, normal wear and tear, inadequate packing, hidden defects, or damage caused by items being unsuitable for transport.

Unless otherwise agreed in writing, we do not accept liability for loss of profit, loss of opportunity, loss of business, or any indirect or consequential losses. Our total liability in connection with any booking will not exceed the amount paid or payable for the specific service, except where the law requires a different approach.

You must inspect your goods and notify us of any visible damage or discrepancy as soon as reasonably possible and, where practical, before we leave the delivery point. A delay in reporting may make it more difficult to investigate a claim. Any claim should be supported by relevant details, including photographs, a description of the item, and the circumstances in which the issue arose.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other matter that cannot legally be excluded under UK law.

6. Waste Regulations and Prohibited Items

If the service includes removal of waste, unwanted items, or materials for disposal, you must tell us exactly what is to be removed before the job begins. Waste handling is subject to UK environmental and disposal regulations. We may require clear separation of waste from reusable goods, and we may refuse to collect items that are not described accurately or that cannot be handled lawfully.

You remain responsible for ensuring that waste handed over to us is lawful to transport and dispose of. We do not accept responsibility for waste that is misdescribed, improperly packaged, or contains hidden hazardous substances. The customer must not ask us to move or dispose of any item that is illegal, dangerous, toxic, explosive, contaminated, or otherwise prohibited by law.

Examples of restricted or prohibited waste may include asbestos, clinical waste, chemicals, oil, fuel, gas cylinders, batteries in unsafe condition, paint in large quantities, and electrical items containing hazardous components unless agreed and handled lawfully. If such items are found without prior disclosure, we may refuse the work and may still charge for time, travel, and any lawful disposal-related costs already incurred.

7. Delays, Access, and Site Conditions

We are entitled to rely on the information you provide about access, parking, loading points, stairs, lifts, and property conditions. If the reality differs from what was disclosed, extra charges may apply. Access must be safe, lawful, and suitable for the size of vehicle and the nature of the goods. If there is no safe or legal place to stop, park, or load, we may have to wait, adjust the job, or abandon the task if it cannot be completed lawfully.

You are responsible for ensuring that keys, codes, permits, and permissions are available at the agreed time. If access cannot be obtained because a person is absent, a gate is locked, or a permit has not been arranged, the booking may be treated as a late cancellation or failed attendance. We will not be liable for delays caused by public traffic, road closures, parking enforcement, or other matters outside our reasonable control.

8. Insurance and Personal Belongings

We may hold appropriate insurance cover for our vehicles and operations, but this does not amount to full insurance for all customer property. You remain responsible for arranging your own insurance if you require cover beyond the limits set out in these terms. High-value items should be declared before the move, and we may decline to transport them unless special arrangements are agreed in writing.

We are not responsible for cash, jewellery, documents, sentimental items, or other valuables unless we expressly agree to carry them and confirm the arrangement in writing. You should keep such items with you rather than placing them with general household or office contents. If you ask us to transport items that have special value or sensitivity, you do so at your own risk unless a higher level of responsibility has been agreed.

9. Customer Conduct and Safety

All customers and their representatives must treat our staff with respect and must not threaten, abuse, or obstruct them. We may immediately stop work if there is violence, harassment, unsafe behaviour, or any condition that puts people or property at risk. In such circumstances, you may still be charged for work already completed and for any costs reasonably incurred.

You must not ask our staff to carry out tasks that are unsafe, unlawful, or outside the agreed scope. If an instruction would create a risk to health, safety, property, or legal compliance, we may refuse to follow it. Our staff have the right to pause or stop work if they believe continuing would be unsafe or unlawful.

Smoking, intoxication, or interfering with the moving process may affect safety and may lead to refusal or delay of service. Customers should ensure children and pets are kept away from working areas unless otherwise agreed and safely controlled.

10. Force Majeure

We are not liable for failure or delay in performing our obligations where the cause is beyond our reasonable control. This includes, without limitation, extreme weather, fire, flood, accident, strike, epidemic, government action, road closures, and vehicle breakdown not caused by poor maintenance or misconduct. Where possible, we will communicate with you and seek an alternative arrangement.

Any temporary inability to provide the service due to force majeure does not waive our right to recover sums already due for completed work or costs already incurred. If a booking must be postponed, both parties will use reasonable efforts to agree a new date.

11. Data and Records

We may keep records relating to bookings, payments, messages, and service details for administration, accounting, dispute resolution, and legal compliance. Any personal data will be handled in accordance with applicable UK data protection law. We will use reasonable safeguards to protect information, but you should not send unnecessary sensitive information unless it is relevant to the service.

We may rely on written, emailed, or text-based instructions as evidence of agreed arrangements. You should keep a copy of any quotation or confirmation for your own records. If you believe any detail is incorrect, you should notify us promptly so that it can be corrected where appropriate.

12. General Provisions

If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue to apply. No failure or delay by us in enforcing any right will operate as a waiver of that right. Any variation to these terms must be agreed in writing.

These terms are intended to apply fairly and reasonably. Nothing in them affects your statutory rights under UK consumer law where applicable. If you are booking on behalf of a business, you confirm that you have authority to bind that business to the booking and these conditions.

13. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, except where consumer law provides otherwise.

End of Terms and Conditions