These Terms and Conditions set out the basis on which Tufnellpark Man And Van provides removal, delivery, transport, and related service solutions to customers in the UK. By making a booking, confirming a quote, or allowing our team to begin work, the customer agrees to be bound by these terms. Please read them carefully before placing a booking. They are designed to make the service clear, fair, and practical for both sides.

In these Terms, references to “we,” “us,” and “our” mean Tufnellpark Man And Van. References to “you” and “your” mean the person, business, or organisation booking or receiving the service. These terms apply to all standard man and van removals, same-day transport jobs, furniture moves, collection and delivery work, and similar services offered under the Tufnellpark Man & Van name.

The agreement begins when you accept a quote, confirm a booking, or instruct us to proceed with a job. Any variation to the agreed service should be confirmed in writing where possible. If there is a conflict between a quotation and these Terms, the specific written quotation will apply only to the extent that it clearly states a different arrangement. Otherwise, these Terms remain in full force.

Booking Process

A booking request may be made by telephone, email, online form, message, or another approved communication method. A request does not guarantee availability until we confirm the job. Tufnellpark Man And Van may ask for details including the collection and delivery addresses, item list, load size, access conditions, floor level, parking restrictions, timing preferences, and whether any special handling is needed.

To ensure an accurate quote and suitable vehicle allocation, you must provide complete and truthful information. This includes any heavy, fragile, bulky, or unusual items, as well as any restrictions that could affect the move. If the information given is incomplete or inaccurate, we may revise the price, change the vehicle, adjust the team size, or refuse to continue if the service cannot be delivered safely or lawfully.

Booking confirmation will normally include the agreed service date, approximate time slot, service scope, and price basis. A booking is only secured once we have confirmed it and, where required, a deposit or advance payment has been received. We reserve the right to refuse any booking that appears unsafe, outside our operational capacity, or inconsistent with the information supplied. For larger or more complex moving jobs, we may request photographs or a more detailed inventory before confirming the work.

Pricing and Payments

Our prices may be based on hourly rates, fixed quotes, minimum charges, or a combination of these, depending on the job. Unless otherwise stated, quotations are valid for a limited period and may be revised if the scope of work changes. Any estimate given before the job is inspected is provided in good faith but may be updated if the actual service differs from the original description. We aim to keep the pricing of Tufnellpark Man And Van clear and transparent.

Payment terms will be stated at the time of booking or on the invoice. We may require a deposit to secure a date, and the balance may be due before the job starts, during the service, or immediately after completion, depending on the nature of the assignment. Accepted payment methods may include bank transfer, card payment, cash, or other approved methods. Where payment is made by bank transfer, cleared funds may be required before release of goods or completion of the service.

Late payment may result in additional charges, suspension of future bookings, or recovery action where permitted by law. If you fail to pay when due, you may also be liable for reasonable costs incurred in collecting the debt, including administrative expenses and any applicable interest. We may charge waiting time if access delays, late attendance, or customer-caused stoppages prevent us from working as planned. Additional charges may also apply for parking fees, tolls, congestion-related charges, or other agreed out-of-pocket expenses.

Changes, Cancellations, and Waiting Time

You may request changes to your booking, including the date, time, load details, or addresses. We will use reasonable efforts to accommodate such changes, but cannot guarantee availability. Any significant change may require a revised quotation. If the change affects the scale or risk of the work, we may alter the price accordingly. Where possible, changes should be made as early as possible to avoid disruption and extra cost.

If you need to cancel a booking, you should notify us as soon as possible. Cancellations made with sufficient notice may not incur a charge, but this depends on the circumstances, the amount of preparation already completed, and whether a deposit was taken. If a booking is cancelled at short notice, a cancellation fee may apply to cover allocated time, staff scheduling, travel planning, and other direct losses. Deposits may be non-refundable where stated at the time of booking.

If we arrive at the agreed time and cannot proceed because access is blocked, parking is unavailable, the premises are unsafe, or you are not present and no suitable alternative arrangement has been made, we may treat the booking as a late cancellation or failed attendance. In such cases, waiting time, return travel, or a minimum call-out charge may be payable. If the job is delayed due to factors outside our control, we will try to work with you reasonably, but we are not responsible for losses caused by unavoidable timing changes.

Service Standards and Customer Responsibilities

We will carry out our services with reasonable care and skill. However, you are responsible for ensuring that the items to be moved are properly prepared, packed, and fit for transport unless you have specifically paid for packing or specialist handling. You must make sure that drawers are emptied where necessary, loose parts are secured, and items are clearly identified if they require special attention. We may refuse to move items that are unsafe, damaged in a way that makes transport hazardous, or unsuitable for our equipment.

You must ensure safe and reasonable access to the collection and delivery points. This includes arranging parking where needed, obtaining any permits that are your responsibility, giving accurate access information, and making us aware of stairs, narrow entrances, lift restrictions, or other obstacles. If a customer’s instructions or site conditions create extra time, risk, or labour, we may charge accordingly. The customer must also ensure that any person receiving goods at the destination is authorised to do so.

If you ask us to move items that are valuable, fragile, or of sentimental importance, you should tell us in advance so that suitable precautions can be considered. Even where care is taken, some items may not be suitable for standard transport. We may decline responsibility for items that are not adequately packed, items that are already damaged, or items that are expressly excluded by prior agreement. Man and Van Tufnellpark services are designed for general transport and removals, not for specialist courier, storage, or high-value insured carriage unless separately arranged.

Liability and Insurance

We will take reasonable care during loading, transport, and unloading. However, our liability is limited to the extent permitted by UK law. We are not responsible for loss or damage caused by items that were improperly packed, structurally weak, already defective, or unsuitable for transport. We are also not liable for indirect or consequential losses, including loss of profit, missed appointments, business interruption, or emotional distress arising from the service.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Where we are responsible for proven direct loss or damage, our liability may be limited to the lesser of the repair cost, replacement cost, or the amount reasonably attributable to the affected item, subject to any agreed insurance or specific written terms. Claims must be made promptly and supported by reasonable evidence.

You are responsible for ensuring that adequate insurance is in place for your own goods where needed. If you ask us to handle goods of unusual value, you should notify us before the booking so that appropriate arrangements can be discussed. We may refuse to carry certain items, including prohibited, dangerous, perishable, unlawful, or poorly secured goods. We are not liable for delay, loss, or damage caused by events outside our reasonable control, including traffic disruption, severe weather, road closures, strikes, accidents, or police intervention.

Waste Regulations and Disposal

If our service includes removing unwanted items, waste, or debris, the customer must ensure that such waste is accurately described before the booking. We will only transport and dispose of waste in accordance with applicable UK waste legislation and environmental requirements. The customer must not ask us to remove hazardous materials, controlled waste, chemicals, gas cylinders, asbestos, clinical waste, or any items that require specialist licensing or treatment unless we have explicitly agreed in writing that we are authorised and equipped to do so.

The customer remains responsible for the lawful ownership and description of any items handed over for disposal. If items are presented as waste but are later found to contain prohibited materials or require special handling, the customer may be liable for extra charges, return costs, regulatory costs, or losses arising from non-compliance. Where a job includes waste removal, we may require the customer to confirm the contents and, where appropriate, to separate general waste from recyclable or restricted materials.

We reserve the right to refuse any waste collection that would breach legal requirements, licensing conditions, safety standards, or environmental duties. We may also decline to take items if they are contaminated, leaking, infested, unstable, or otherwise unsafe to load. When disposal is included, it will be carried out through lawful and responsible channels. The customer agrees not to conceal restricted materials within mixed loads and accepts responsibility for any breach caused by inaccurate information or unlawful instructions.

Access, Delays, and Refusal of Service

If access conditions differ from those described at booking, we may need to adjust the price or alter the job. This can include extra flights of stairs, long carrying distances, no available parking, failed lift access, or restricted loading times. We will always try to proceed reasonably, but we may suspend or decline work if continuing would be unsafe, impractical, or unlawful. Any delay caused by customer error may be charged at our normal waiting or labour rates.

We may refuse to handle items, enter premises, or continue a service if we reasonably believe that there is a risk to health and safety, a legal problem, a physical obstruction, hostility, abuse, or evidence of illegal activity. Our team members are entitled to work in a safe environment. Verbal abuse, harassment, threats, or violence towards our staff will not be tolerated and may result in immediate termination of the job without refund.

If the service is terminated because of customer conduct, inaccurate information, or unsafe conditions, you may still be required to pay for work already completed, time reserved, travel, and any other reasonable costs incurred. If we are unable to complete the full service for reasons outside our control, we will discuss an appropriate next step where possible, but we do not guarantee compensation for delay or disruption caused by those circumstances.

Complaints and Claims

If you have a complaint about the service, you should raise it promptly and provide enough information for us to investigate. This may include the booking date, job details, and a description of the issue. We may request photographs, an item list, or other relevant evidence. We will review complaints in a fair and reasonable manner and may offer repair, replacement contribution, refund, or another remedy if we consider it appropriate and justified.

Any claim for loss or damage should be reported as soon as reasonably possible and, in any event, within a reasonable time after the service is completed. Failure to notify us promptly may affect our ability to investigate or resolve the matter. We are not obliged to accept claims that are unsupported, speculative, or made in respect of wear, tear, pre-existing damage, or circumstances outside our responsibility. These terms do not affect your statutory rights under UK consumer law where applicable.

We may ask for reasonable cooperation during the complaint process, including access to the affected goods, proof of value, or details of any repair estimate. If a dispute cannot be resolved informally, it may be dealt with according to the governing law and jurisdiction set out below. Any goodwill payment or practical settlement offered by us does not amount to an admission of liability unless expressly stated in writing.

General Terms, Governing Law, and Jurisdiction

These Terms represent the entire agreement between you and Tufnellpark Man And Van in relation to the services we provide, unless otherwise agreed in writing. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. No failure or delay by us in enforcing a term shall be treated as a waiver of that term or any other right.

We may update these Terms from time to time to reflect operational changes, legal requirements, or service improvements. The version in force at the time of your booking will apply to that booking unless a newer version has been expressly agreed by both parties. You may not transfer your rights or obligations under the booking without our written consent. We may assign or subcontract parts of the work where appropriate, provided this does not materially reduce the service standard owed to you.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with the services or these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. By booking with Tufnellpark Man And Van, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full.